Info Center Usability Survey 2020

Welcome to the new User Experience Survey 2020!

And again, it's about the new sources of information about the PLCnext Ecosystem:

  • the PLCnext Info Center,
    encompassing the former PLCnext Technology User Manual and parts of the hardware and software manuals as well
  • the PLCnext Store Info Center,
    so far containing the PLCnext Store Guide (which is also the online help for it), the PLCnext App Integration Guide, and the PLCnext App Quality Guide

This survey is all about how users (you!) perceive our documentation in the most effective and convenient way. About two years ago, we started publishing the content of some PLCnext-related User Manuals as web content, deriving directly from the source that was used for the PDF User Manuals. In October 2019 we asked our Phoenix Contact colleagues in the PLCnext Community about another concept to bring the wide array of information on all things PLCnext to life. The ecosystem develops agile - and so should its support media.

Since then we have been migrating to an online-only, english-only workflow and toolset. Making information available on an online platform cracks up the mould of a page-oriented, two-dimensional book that is considered to be read chapter by chapter, no matter how complex and nested they are. In online media, users expect every page to be page one, guiding them to relevant topics by search, well-placed navigation elements, and content filters.

Now we ask you to spend about 15-20 minutes to take this survey. Please take a close look, play around, find "Aaaaw!"s and flaws, and then let us know what you're thinking about it. It will help to enhance the usability of the information platform.

Honestly, we're counting on your input. We can't make it work if we don't ask what you demand and how you work with this kind of data. Please let us know what you prefer.

Thanks a lot in advance!

Confidentiality Notice: This is an anonymous survey. Responses to this survey are considered confidential and therefore individual responses will not be released, shared, or published. The survey results will be reported/analyzed in aggregate data sets.
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