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  1. dna-1
  2. PLCnext Engineer
  3. Thursday, 11 June 2020

Dear PLCnext Team

I start PLCnext Engineer 2020.3.1 and get "Error 100" after 5-10 minutes, please see attached pictures to guide me.

Thank you.

------------

DNA.

Attachments (3)
dna-1 Accepted Answer Pending Moderation
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Please help me.

--------------

DNA

  1. more than a month ago
  2. PLCnext Engineer
  3. # 1
Oliver PLCnext Team Accepted Answer Pending Moderation
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Hello DNA,
 please check that the CodeMeter service is running in the Background.
Maybe you have some antivire software that is blocking its execution?

CodeMeter Runtimer Server
CodeMeter WebAdmin
Code Meter Controll Center

Should be found in the Task Manager.

And if you open the "Code Meter Controll Center"
 You should be able to see a "PLCnext Engineer Basic License"

Please confirm this.

 Edit:
Please also check the Checksum of you PLCnext Engineer  installation File.
And
Check that your Account has sufficent rights at the installation location and CodeMEter installation location.
Depending on your system setup you might need Administrator rights to install/start the Engineer.

Phoenix Contact Electronics Headquarter - PLCnext Runtime Product Management and Support

dna-1 Accepted Answer Pending Moderation
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Dear Mr.Oliver,

I sure that all services of CodeMeter is running when I start PLCnext Engineer, please see attached pictures.

CodeMeter Runtimer Server
CodeMeter WebAdmin
Code Meter Controll Center , and see a "PLCnext Engineer Basic License".

I installed this software in Administrator right.

But Error100 is still raise after start about 5 minutes.

How can I resolve this Error ?

----------

DNA

Attachments (2)
Eduard PLCnext Team Accepted Answer Pending Moderation
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Hello DNA,

for more information , the devellopment need an "CmDust-Result.log" Log file.

To get the log file start  CmDust . You find it under start/CodeMeter/CmDust or use windows search (CmDust).The create log file have to be send back.

https://wiki.tuflow.com/index.php?title=WIBU_create_cmDust

Please send me the Log-File via following Link:

https://phoenixcontact.sharefile.eu/r-r57827929bdd45ee9

Thanks & Best Regards

Eduard


Phoenix Contact Electronics Headquarter - PLCnext Runtime Product Management and Support

dna-1 Accepted Answer Pending Moderation
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Hello Eduard,

I sent the "CmDust-Result.log" Log file via following Link:

https://phoenixcontact.sharefile.eu/r-r57827929bdd45ee9

Please check and help me.

---------------------------------

Regards,

DNA.

 

Attachments (1)
Eduard PLCnext Team Accepted Answer Pending Moderation
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Hello DNA,

I get the answer from development, What immediately stands out here is the extreme amount of LicenseLock files:
-
LicenseLock-2019-09-13-084357-1568339037438.log
LicenseLock-2019-09-13-084610-1568339170026.log
-
LicenseLock-2020-06-03-112629-1591158389655.log
LicenseLock-2020-06-04-090818-1591236498471.log
LicenseLock-2020-06-04-091119-1591236679086.log
LicenseLock-2020-06-04-091926-1591237166201.log
LicenseLock-2020-06-05-091933-1591323573655.log
LicenseLock-2020-06-06-101648-1591413408908.log
LicenseLock-2020-06-06-102656-1591414016611.log
LicenseLock-2020-06-08-081814-1591579094706.log
LicenseLock-2020-06-08-082822-1591579702962.log
LicenseLock-2020-06-09-074923-1591663763431.log
LicenseLock-2020-06-09-075931-1591664371323.log
LicenseLock-2020-06-09-102328-1591673008149.log
LicenseLock-2020-06-09-103546-1591673746580.log
LicenseLock-2020-06-09-103644-1591673804604.log
LicenseLock-2020-06-09-103723-1591673843410.log
LicenseLock-2020-06-09-104529-1591674329866.log
LicenseLock-2020-06-09-104530-1591674330831.log
LicenseLock-2020-06-09-104923-1591674563473.log
-
LicenseLocks are written when CodeMeter or the protected application terminates itself because e.g. certain processes are running (kernel debugger, USB emulators, debugger) or because an attempt is being made to debug the application.
Since there are so many of the log files here, can be assumed that by default such a process is running, which will probably also bring code meters to a regular end.

Could you send me 1-2 of these LicenseLocks (C: \ ProgramData \ CodeMeter \ Logs) via following ShareFile Link: https://phoenixcontact.sharefile.eu/r-r57827929bdd45ee9), please?
Then we can analyze which process is causing the problem here.

Thanks & Best Regards

Eduard

 


Phoenix Contact Electronics Headquarter - PLCnext Runtime Product Management and Support

dna-1 Accepted Answer Pending Moderation
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Hello Eduard,

Great, you have find some problems for me. As you said, I sent some log files.

This problem may be appear from 13/09/2019 but I don't know this.

I'm happy for waiting information from you.

-----------

Regards,

DNA.

 

  1. one week ago
  2. PLCnext Engineer
  3. # 7
Eduard PLCnext Team Accepted Answer Pending Moderation
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Hello DNA,

Thanks for the quick response and the LicenseLocks data. After analyzing the log file by development, the cause could be found, which is why the CodeMeter service could not be started.

A core driver was identified on the system that can be used for reverse engineering CodeMeter. Since we protect our customers' software and our own against such attacks, there are various protection mechanisms, among others. also in the file 'CodeMeter.exe'. These struck here now and prevented the start of CodeMeter.

Specifically, the driver component is C: \ Windows \ SysNative \ drivers \ multikey.sys, which we have classified as very suspicious.

So there is a driver on the system that is used to either attack protected software or to use cracked software. As long as this driver is available on the system, the CodeMeter service cannot be started and therefore the protected software cannot be used. As soon as the software that brings this driver has been uninstalled, you should be able to install CodeMeter again.

Alternatively, CodeMeter could be installed on another, clean system and then the protected software used there.

Best Regards

Eduard


Phoenix Contact Electronics Headquarter - PLCnext Runtime Product Management and Support

  1. one week ago
  2. PLCnext Engineer
  3. # 8
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