Store PLCnext CommunityPLCnext on LinkedInPLCnext on Instagram  PLCnext on YouTube Github PLCnext CommunityStore PLCnext Community

Resolved Mguard app

0
Votes
Undo
  1. franss
  2. PLCnext Store
  3. Monday, 10 May 2021
Good Day

I have the mguard app installed on the AXC 2152 controller. I am able to make the connection, once I try to open the HMI from the device it starts loading showing the loading HMI icon but hangs there. What could be wrong?
Frank PLCnext Team Accepted Answer Pending Moderation
0
Votes
Undo
Hi franss,

please use the "contact contributor" button in the store (you've to be logged in) to reach out for support.

Keep in mind to send as much information as possible, so maybe firmware version, version of the app and maybe other app specific points could be very helpful.

I've moved this post to the store section as well.

BR,
Frank
Phoenix Contact Electronics Headquarter - PLCnext Runtime Product Management and Support
  1. more than a month ago
  2. PLCnext Store
  3. # 1
franss Accepted Answer Pending Moderation
0
Votes
Undo
Hi Frank

I am using the latest firmware for both the Controller and VPN app. The web page works fine when I launch it directly but via the vpn it opens the screen as per the attached picture and halts there!
Attachments (2)
  1. more than a month ago
  2. PLCnext Store
  3. # 2
Martin PLCnext Team Accepted Answer Pending Moderation
0
Votes
Undo
Hi Frans,
Did you get any feedback from the mGuard app developers when you used the "Contact Developer" button in the PLCnext Store?
They should be able to explain why the performance of the eHMI is different when using their app, compared to the correct operation you see when not using their app.
~ Martin.
Phoenix Contact Electronics Headquarters - PLCnext Runtime Product Management and Support
  1. more than a month ago
  2. PLCnext Store
  3. # 3
franss Accepted Answer Pending Moderation
0
Votes
Undo
Hi Martin I did not find this button!
  1. more than a month ago
  2. PLCnext Store
  3. # 4
Martin PLCnext Team Accepted Answer Pending Moderation
0
Votes
Undo
When you are logged in to the PLCnext Store, then when you open the mGuard app page there is the button outlined in red below.

2021-05-17_18-18-54.jpg

This button can be used to get support from the app developer.
Attachments (1)
Phoenix Contact Electronics Headquarters - PLCnext Runtime Product Management and Support
  1. more than a month ago
  2. PLCnext Store
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.