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Resolved unable to connect

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  1. Arne Smets
    Arne Smets
  2. Proficloud
  3. Wednesday, 27 January 2021

Hello,

 

I've recently updated my controller axc2152 to firmware 2021.0 lts. I want to connect to proficloud, but in the wbm its allready unable to reach the proficloud. "Failed to initialize, could not connect to cloud..."

I am connected to the internet and wrote the systemtime to device.. I have added the certificate aswell to the controller.

Before, I had no problems with connecting.. What could be the problem?

 

Arne

Accepted Answer
Martin PLCnext Team
Martin PLCnext Team Accepted Answer Pending Moderation
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Hi Arne,

It could be a few things, but one thing you could try - if it doesn't cause too much trouble - is a Type 1 reset. This can sometimes solve some of the more common problems we have seen after an upgrade to version 2021.0. This is the command for a Type 1 reset:

sudo recover-plcnext 1

This will delete the "upper directory", which contains all user-modified files, including any PLCnext Engineer projects.

After the reset, change the IP address settings on the PLC to access the internet, and try connecting to Proficloud again.

~ Martin.

 

Phoenix Contact Electronics Headquarters - PLCnext Runtime Product Management and Support

  1. more than a month ago
  2. Proficloud
  3. # Permalink
Responses (2)
Arne Smets
Arne Smets Accepted Answer Pending Moderation
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There is some maintenance on proficloud. Maybe that was the dealbreaker..

If the service is online I will try to reset my controller. Thanks

  1. more than a month ago
  2. Proficloud
  3. # 1
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