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Downtime of the PLCnext Store for updates and maintenance

You can't make an omelette without breaking eggs:

On Monday, October 12, 2020, from 7:00 to 15:00 UTC, the PLCnext Store website will temporarily shut down for updates and maintenance.

After the update, the following improvements will be available:

  • License distribution via ERP:
    • Licenses for paid Phoenix Contact apps can be made available to our customers via the ERP system in the form of ticket IDs.
    • Customers can import these ticket IDs and activate the licenses inside the PLCnext Store.
  • Next rollout step:
    • Paid Phoenix Contact apps will now be visible in the following countries:
      USA, Japan, India, Australia, Norway, Switzerland, Turkey.
  • User interface:
    • The menu structure is optimized for faster navigation.
    • A redesigned tabular overview allows you to see all apps and licenses on your device at a glance.
  • User support:
    • A Zendesk widget has been added to take up user questions regarding the handling of the store.
    • The Zendesk widget replaces the Store chat.
  • Registration process:
    • Role choice between "Buyer" and "Contributor” removed.
    • Contributor registration is now handled separately inside the PLCnext Store.

Additional contributor-related improvements:

  • License testing:
    • App developers can now create test licenses for already published apps.
  • Support process:
    • Each app has an individual email address for support purpose. This email address is not visible to the inquirer.
    • App specific messages are entered into an input window.

We hope you’ll enjoy your "omelette" when the brand new PLCnext Store is online. See you soon!